Shipping & Delivery Information
Free Shipping Across New Zealand
We're pleased to offer complimentary shipping on all orders delivered within New Zealand.
Delivery Timeframes
- Standard Delivery: 5–9 business days from dispatch
- Processing Time: Orders are typically processed and dispatched within 1–2 business days
Please note: Delivery times are estimates and may vary during peak periods or due to courier delays beyond our control.
Tracking Your Order
Once your order has been dispatched, you'll receive a tracking number via email. You can use this to monitor your delivery progress and estimated arrival date.
Delivery Coverage
We ship to all regions across New Zealand, including urban and rural areas. Some remote locations may experience slightly longer delivery times.
Our Courier Partners
We work with trusted courier services to ensure your order arrives safely and on time.
What Happens at Delivery?
- Our courier will attempt delivery to your specified address
- If you're not home, a card will be left with instructions for collection or redelivery
- Please ensure your delivery address is accurate and accessible
International Shipping
At this time, we primarily serve customers within New Zealand. For international enquiries, please contact us directly.
Peak Season & Delays
During busy periods such as holidays or sales events, processing and delivery times may be extended. We'll keep you updated if any delays occur.
Questions About Your Delivery?
If you have any questions about shipping or need to update your delivery details, please contact us at support@ovrelo.com and we'll be happy to help.