Shipping policy


Shipping Policy

At Ovrelo, we work with carefully selected logistics partners to deliver your orders as efficiently as possible. Please review the shipping details below before placing an order.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Once processed, your order is dispatched from one of our partner fulfilment centres.

Shipping Timeframes

Estimated delivery times are as follows:

  • New Zealand: 7–15 business days
  • Australia: 7–15 business days
  • International: 10–20 business days

Delivery times are estimates only and may vary due to factors beyond our control, including customs processing, courier delays, public holidays, or weather conditions.

Tracking Information

  • Tracking details are provided for most orders.
  • Once your order has been dispatched, you will receive an email with tracking information.
  • Please allow 3–7 business days for tracking updates to become active.

Customs, Duties & Taxes

  • International orders may be subject to customs duties or taxes imposed by the destination country.
  • Any such charges are the responsibility of the customer and are not included in the product price.

Incorrect or Incomplete Address

  • Customers are responsible for providing accurate shipping information at checkout.
  • We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
  • Address changes may not be possible once an order has been processed.

Multiple Shipments

  • Orders containing multiple items may be shipped separately and arrive at different times.

Lost, Delayed, or Missing Parcels

  • If your order has not arrived within the estimated delivery timeframe, please contact us at support@ovrelo.com.
  • We will assist in investigating the issue with our delivery partners.

Delivery Confirmation

  • Once an order is marked as delivered by the courier, responsibility for the parcel transfers to the customer.
  • We are not responsible for parcels lost or stolen after confirmed delivery.

Contact Us

If you have any questions about shipping, please contact us at:

📧 support@ovrelo.com